Administrative Support – Online CPD Course

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This online administrative support course will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient than ever.

Study method – Online, self-paced (4-6 study hours) Course format – Online (24/7 access), modular Course Duration – Part-time (1-year access) Qualification – CPD certificate of completion Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones Awarded Body – CPD Accreditation Service (UK)

Course aims

In this administrative support eLearning course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this online training course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Course objectives 

The objectives of this administrative support online course are to:

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

What’s covered in this course? 

This administrative support online course covers the following:

Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: Getting Organized, Part One Dealing with E-Mail Managing Electronic Files Keeping Track of the Paper Trail Making the Most of Voice Mail Module Three: Getting Organized, Part Two Keeping Your Workspace Organized Using a To-Do Book The Extra Mile: Adding Project Management Techniques to Your Toolbox Module Four: Managing Time Managing Your Time Keeping Others on Track Maintaining Schedules Module Five: Getting It All Done On Time Prioritizing The Secret to Staying on Track Goal Setting Module Six: Special Tasks Planning Small Meetings Planning Large Meetings Organizing Travel

Module Seven: Verbal Communication Skills Listening and Hearing: They Aren”t the Same Thing Asking Questions Communicating with Power Module Eight: Non-Verbal Communication Skills Body Language The Signals You Send to Others It”s Not What You Say, It”s How You Say It Module Nine: Empowering Yourself Being Assertive Resolving Conflict Building Consensus Making Decisions Module Ten: The Team of Two Working with Your Manager Influencing Skills What to Do in Sticky Situations Module Eleven: Taking Care of Yourself Ergonomics Stress Management Dealing with a Heavy Workload Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

What is administrative support?

“A person responsible for providing various kinds of administrative assistance is called the Administrative Assistant (Admin. Assistant) or also sometimes an Administrative Support Specialist. Admin assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, may be more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Administrative assistants may also be in charge of sending and receiving correspondence, as well as greeting clients and customers”

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device.

• Study anywhere, in your own time and at your own pace!
• Easy to follow and understand
• Only 4-6 hours recommended study time
• 1-year access to course & learning materials
• Access your course anytime, anywhere & on any device
• Complete course on desktop computer, laptop, tablet or smartphone
• Additional references and downloadable materials available
• CPD accredited certification on completion

Course accreditation

1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
2. All our online courses are accredited and internationally recognised (UK CPD Accreditation Service)

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

• set up a FREE blended learning environment;
• upload essential documents;
• upload individual and group learners;
• manage learners, including tracking progress
• review who has completed training
• download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on 02476 100090 or via Email, stating your specific e-learning requirements.

Administrative Support – Online Training Course & Certification