complaints handling courses

This course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.

If patients or service users are unhappy with the care or treatment they have received, they have the right to:

• Make a complaint,
• Have that complaint investigated, and
• Be given a full and prompt reply.

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.