Conflict Management in Dental Practice – E-Learning Course – CPDUK Certified

Description

Welcome to our online Conflict Management in Dental Practice – Enhanced Dental CPD Course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Mention conflict to most people, including dentists, and they will tell you they would rather have a root canal without anaesthesia. Conflict brings anger, trouble, and headaches to mind. Yet conflict, if managed correctly, can foster creativity, improve relationships, and bring unresolved issues into the open.

This online Conflict Management in Dental Practice – Enhanced Dental CPD Course aims to help dental workers appreciate the possibility of a work environment in which workers and clients are fairly safe from explosive conflict situations.

Course content

This online Conflict Management in Dental Practice – Enhanced Dental CPD Course covers the following:

• Chapter 1 – Workplace conflict
• Chapter 2 – Understanding the patient’s point of view
• Chapter 3 – Managing burnout
• Chapter 4 – Dealing with aggressive behaviour
• Chapter 5 – Workplace bullying
• Chapter 6 – Role of communication in conflict management
• Summary.

Who is the course for?

This online Conflict Management in Dental Practice – Enhanced Dental CPD Course is suitable for the following:

• Dentist
• Practice manager
• Regulator.

Course aims

The aims of this online Conflict Management in Dental Practice – Enhanced Dental CPD Course are to:

• Prepare dental practitioners for encounters with conflict situations.
• Draw the attention of dental workers to potential conflict situations against a raft of measures that can be used to appease them.
• Help dental workers appreciate the possibility of a work environment in which workers and clients are fairly safe from explosive conflict situations.

Learning outcomes

On completion of this online Conflict Management in Dental Practice – Enhanced Dental CPD Course, the learner will be able to:

• List examples of conflict in the workplace, which can affect effective service delivery.
• Suggest practical ways of managing workplace conflicts.
• Propose active ways of dealing with conflicts in the workplace.
• Evaluate the different approaches to preventing violence in the workplace.